FAQ

Can SwiftTech ship international/overseas?

Unfortunately, we currently do not offer international shipping for now. Please
Keep an eye on the website as this will change in the near future.

How can I contact Customer Service?

Our fee number 1800-0-79438
Due to a significant increase in orders, you may be waiting on hold for longer than usual to speak to our staff. In some cases, you may be waiting for more than 15 minutes to speak to a team member.
If your request is not urgent, please email your request to support@swifttech.com.au and we will be in touch as soon as possible.
Our Customer Service Hours are:
Monday – Friday: 8am- 5:00pm (AET)
Saturday & Sunday: Closed, but you can send an enquiry, click here “link to a foarm”
Please make sure to have your Order/RA/Quote number on hand so we can assist you.
Need to speak to someone about an order you have already made? order@swifttech.com.au
Need sales advice before purchasing an item? sales@swifttech.com.au
For Warranties & Return information and advice: support@swifttech.com.au
For everything else: support@swifttech.com.au

What are SwiftTech's Postage / Shipping Fees?

Please add all your parts to your cart, then from there you will be able to get an estimate for shipping to your destination postal code
For more information about deliveries, please click here.

What does "pre-order" mean?

If an item is displaying as “pre-order” this means it’s out of stock in our warehouses and we will display the ETA (Estimated Time of Arrival) of it as soon as we can. As this is relying on third party information please understand the estimates are unfortunately only estimates

What happens if no one is at home during the delivery?

If you are not home, a calling card will be left that allows you to collect your parcel from their nearest facility.
If possible, we recommend using a residential or business address where someone will be present to sign for your order on your behalf.
For more information regarding your delivery, please click here. ”when the order will be delivered”

When will my item or order ship?

If all the products on your order are in stock, it can take up to 2 business days for us to process your order and provide you with a tracking number.
For more information about when you can expect to receive your item, please click here.
We apologies in advance that during any peak holiday period there may be a slight delay in dispatching your order. We apologies for the inconvenience caused and greatly appreciate your patience.